FAQs | Store Policies
Everything You Need to Know About Shopping With Us
Below are some frequently asked questions about our store policies. If you’re looking for additional information - get in touch today!
PAYMENT METHODS
We accept payments through PayPal and AfterPay*.
Both are simple and secure payment methods allowing you to use your credit card or bank account without exposing your details. Your purchase will appear on your bank statement as HOUSESUMMER. For more information visit the PayPal website or AfterPay website.
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*AfterPay is only available to Australian residents.
GIFTING A PURCHASE
If you have purchased an item as a gift for someone special in your life and would like it sent directly to them please ensure the correct shipping address is entered and leave a note at checkout that your item is a gift. We will package it up beautifully and post it to them.
RETURNS & REFUNDS
We do not accept a return based on change of mind however, if your item arrives damaged, we will replace it upon return of the damaged item. Please take a photo of the damaged product as well as a photo of the outer and inner packaging and immediately contact us. Further information will then be provided on where and how to return the damaged goods. All accessories are handmade and therefore some small imperfections may occur such as very small bubbles in the clay, slight variances in colour, small marks that do not affect the functionality of the piece or overall aesthetic. Returns will not be accepted on the basis of these small imperfections.
If your clay accessories break within the first two weeks of receiving them due to a design flaw, we will be more than happy to replace them with another pair (if available) or a similar style of the same value, or provide a full refund (excluding postage costs).
If you’re unhappy with your product for any other reason please let me know within 5 days of receiving it by contacting us so that we can try and rectify the issue. Refunds or exchanges will not be given after 5 days of receipt of an item.
Please reach out to us via our contact page before returning any items to The House of Summer. Note that the cost to return an item is the responsibility of the buyer and delivery confirmation must be provided to us.
CUSTOM ORDERS & COMMISSIONS
We are currently not accepting any custom orders or commissions however stay tuned to our social media for opportunities in the near future!
MADE TO ORDER
Accessories listed as "MADE TO ORDER" are individually handmade once an order has been placed.
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****Please allow 5 business days prior to shipping for them to be made especially for you. If you have a combined order of 'Made to Order' and 'In Stock' products your whole order will be shipped together when the MADE TO ORDER earrings are complete.
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As all items are handmade, each piece is unique, which may result in slight variations in shape, size and colour however every attempt is made to replicate the earrings in the images.
SUPPORTING SMALL BUSINESS
By shopping with The House of Summer you are supporting an ethical, small business that practices zero-waste. Not one scrap of clay goes in the bin! You'll not only look good wearing our accessories but you can feel good about wearing them too!
In return we do our best to support other small Australian businesses. We get our materials from a range of amazing suppliers including Blackbird & Violet, The Little Craft House, Estelle & Grace and The Jewellery Supplies Co.
SOCIAL MEDIA
We absolutely love seeing your photos of you wearing our accessories and hanging our prints! Please tag @thehouseofsummer when sharing on instagram or facebook for your chance to be featured on our accounts. If you have your account set to private you can DM us a screenshot of your post and we will share it too. Thank you for spreading the Sunshine!
COPYRIGHT
All work is covered by copyright and as such cannot be used or reproduced without our permission. Any unauthorised use of the images and/or site content may violate copyright and/or trademark laws.
PRIVACY POLICY
At The House of Summer, we want your online experience to be enjoyable and we take care to respect your privacy when you visit our website or contact us. The House of Summer supports the importance that the community places on the maintenance of informational privacy of individuals’ personal and sensitive information. This extends to the collection and management of information held in its records regarding individuals.
DIGITAL GIFT CARDS
Digital Gift Cards are currently unavailable.
Digital Gift Cards will be provided by email with a unique code that is redeemable during checkout. If the full value of the voucher is not redeemed at checkout an additional digital gift card will be provided via email for the balance and so on, until the full value of the original digital gift card has been used. Each unique code can only be used once and cannot be used in conjunction with any other offers. The digital gift card is not refundable or exchangeable for cash. You cannot use your digital gift card to purchase another digital gift card. Digital gift cards are valid for 12 months from issue date. Digital gift cards have no additional processing fees.
POSTAGE
CORONA VIRUS IMPACTS | Please note that Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. For the latest information about delays and impacts please visit www.auspost.com.au.
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AUSTRALIA | All items are sent via Australia Post. You have the option to choose standard or express shipping at check out. Postage time frames may vary depending on your location and public holidays within Australia. Please refer to the Australia Post website for an update on any expected delays.
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NEW ZEALAND | All items are sent internationally via Australia Post. You have the option to choose standard or express shipping at check out. Postage time frames may vary depending on your location and public holidays within Australia and New Zealand. Please refer to the Australia Post website for an update on any expected delays.
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OTHER INTERNATIONAL DESTINATIONS | International buyers please get in touch using our CONTACT page prior to purchasing and we will provide you with a quote and add your country as a postage option. Please note that we cannot be held responsible for any additional customs charges or delays in shipping.
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We cannot be held responsible for any lost packages so please double check you have entered the correct delivery address at checkout! If a tracked package is showing as "delivered" but you are unable to locate it please reach out to Australia Post in the first instance. If you have no luck with an enquiry through them please let me know and I'll do my best from my end to get a response from them.
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If you have made multiple purchases and want to combine the postage please use the discount code COMBINE at checkout on your additional order/s. We will then package them up together and send them out in one parcel.
RECEIVING YOUR ORDER
PROCESSING TIME | All orders are packaged and posted within 3 - 5 business days of receiving an order.
PACKAGING | Where possible, recycled, eco-friendly and compostable products are used to reduce our impact on the environment. We also try to use as little to no plastic as possible in our packaging!
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We are proud to be a part of the noissue Eco-Packaging Alliance which contributes to global reforestation.
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Handmade accessories are presented on a branded card and then packaged in recycled cardboard boxes with recycled shredded paper for added protection.
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Art prints are rolled and packaged in cardboard cylinder postage parcels to limit creasing.
